returns & exchanges

## Refund and Returns Policy (Terms of Sale)

**1. Returns and Refunds**
We have a **15-day** return policy, which means you have **15 days** after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

**2. Initiating a Return**
To start a return, you must contact us first at **contact@fennecwear.com**. If your return is accepted, we will send you instructions on how and where to send your package, as well as the international return address. Items sent back to us without first requesting a return will not be accepted.

**3. Damages and Issues**
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

**4. Refunds**
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. The refund should appear in your bank account within **5-10 business days**, depending on your bank.